Return Policy
At TAWI USA, we want our customers to be completely satisfied with their purchases. If you're not satisfied with your purchase, we offer a convenient return policy to ensure your satisfaction.
1. Eligibility for Returns
- To be eligible for a return, the product must be in new condition and free from scratches or any other material defect.
- Returns must be initiated within 30 days of the purchase date. No returns will be accepted after 30 days from invoice.
- Only equipment in new condition will be accepted under this policy.
- Buyer agrees to pay 25% of the original purchase price as a restocking fee.
2. Return Process
- To initiate a return, please contact us at la.us.sales@piab.com or call us at 630-655-2905.
- Please provide us with the TAWI order number, the part number of what you need to return, and the reason for the return.
- Our team will guide you through the return process and provide you with a Returned Goods Authorization (RGA) number if applicable.
- Please ensure that the product is securely packaged and has the RGA number referenced on the package.
3. Refund or Exchange
- Once we receive the returned product and verify its condition, we will process your refund or exchange.
- Refunds will be issued to the original payment method used for the purchase.
- Exchanges will be subject to product availability. If the requested product is not available, we will issue a refund instead.
4. Shipping Costs
- Unless the return is due to a defective or damaged product, the customer is responsible for the return shipping costs.
- Original shipping charges are non-refundable.
If you have any further questions or concerns regarding our return policy, please don't hesitate to reach out to us. We value your satisfaction and will do our best to assist you.